-Due to the nature of the services provided by NKG Solutions LLC, all payments are non-refundable.

-Clients may discontinue services at any time; however, if cancellation occurs during an active billing month, no refund will be provided. Cancellation must be submitted in writing via email or text message at least 15 days before the requested cancellation date. If the required notice is not provided, the client will be responsible for a cancellation fee equal to one month of service. Future billing will be stopped after cancellation, but partial or prorated refunds will not be issued.

-No refunds will be provided if the client fails to follow, approve, or cooperate with NKG Solutions LLC’s recommended White Hat SEO strategies, including research methods, content updates, keyword optimization, website evaluations, connectivity, technical improvements, or website structure recommendations.

-No refunds will be issued if the client engages another SEO agency during the active contract period or independently makes SEO-related changes to the website, Google Business Profile, or other Google listings without consulting or notifying NKG Solutions LLC.

-If the client fails to provide the required website access needed to perform SEO services, or if the website is inactive, unavailable, or experiencing technical issues that prevent implementation, no refund will be issued.

-Once mock-up designs have been approved by the client and the project has entered the testing or implementation phase, all payments related to the project become non-refundable.

-Cancellations for special event-based services arranged through our sales team are not permitted. These services are exclusive and time-sensitive and require a minimum of 30 days’ written notice for cancellation or withdrawal.

-SEO and other digital marketing services are non-refundable. However, clients may request cancellation by providing at least 15 days’ written notice via email or text message.

-No refunds will be issued for projects that have remained inactive, paused, or on hold for more than 30 consecutive days.

-The customer acknowledges and agrees that if they initiate a chargeback or merchant dispute with their issuing bank for services that have already been provided and payment is legitimately owed to NKG Solutions LLC, and the customer successfully recovers the disputed funds, NKG Solutions LLC reserves the right to provide the issuing bank with relevant documentation demonstrating that the customer received the agreed-upon services. This documentation may include service records, communications, project activity, deliverables, and the applicable refund and cancellation policy.